Customer Experience Agent
YassirCasablanca, Morocco
Posted August 21, 2025
Full Time
About the Company
Yassir is a leading super app in the Maghreb region, offering on-demand services such as ride-hailing and last-mile delivery. The company, backed by over $200M in funding from international VCs, is expanding into France, Canada, and Sub-Saharan Africa. Yassir is now entering the financial sector to help users pay, save, and borrow digitally, aiming to drive the continent's digital economy while fostering social values through its marketplace.
Job Description
Yassir is a dynamic and innovative company specializing in delivery, seeking a Customer Experience Agent Level 1. This role focuses on providing high-quality customer support, resolving issues, and ensuring customer satisfaction. The agent will interact with customers through various channels and collaborate with the company team.
Requirements
- Respond to customer requests through various channels.
- Provide accurate and detailed information on products and services.
- Resolve common customer issues.
- Escalate complex requests.
- Follow up on customer inquiries.
- Participate in training.
- Respect established standards.
