Customer Support Operations Manager
YassirMorocco
Posted August 26, 2025
Full Time
About the Company
Yassir is a leading super app in the Maghreb region, offering on-demand services such as ride-hailing and last-mile delivery. The company, backed by over $200M in funding from international VCs, is expanding into France, Canada, and Sub-Saharan Africa. Yassir is now entering the financial sector to help users pay, save, and borrow digitally, aiming to drive the continent's digital economy while fostering social values through its marketplace.
Job Description
This is an opening for a Customer Support Operations Manager to lead and optimize the performance of customer support operations. The role involves supervising team members, analyzing performance, defining KPIs, and improving processes. The startup is seeking a dynamic leader with a strong focus on customer experience and operational excellence.
Requirements
- Manage and coordinate CX operations.
- Analyze operational performance and implement corrective actions.
- Supervise customer support teams.
- Define and track key performance indicators (KPIs).
