Customer Support Associate (Wednesday - Sunday)

Join Yodeck's Support Team and help customers worldwide with Yodeck's innovative solutions. As a Customer Support Associate, you'll assist customers, troubleshoot technical issues, and provide excellent service. We're a fast-growing SaaS company looking for curious and smart people to help us drive faster growth.

Requirements

• Handle incoming phone calls, messages, and emails from Yodeck customers.
• Provide information and assistance on Yodeck products & features.
• Troubleshoot basic technical issues and offer solutions to customer inquiries.
• Process warranty claims, repairs, and replacements.
• Triage and prioritize tickets to resolve critical issues.
• Offer product recommendations based on customer needs and preferences.
• Maintain high customer satisfaction through professional and courteous communication.

Benefits

• Competitive salary
• Company-wide bonus scheme and a great stock option plan
• Award-winning workplace
• Remote Work policy
• Office gym
• Nutritionist
• Meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Flexible working arrangements
• Commuting expenses