Head of Customer Service
YouLendLondon, England, United Kingdom
Posted September 25, 2025
Full Time
About the Company
YouLend is the leading global embedded financing platform, powering e-commerce, payments, and tech giants like Amazon, eBay, Dojo, Mollie, Shopify, Just Eat Takeaway, and SumUp. Our software platform and APIs enable our partners to offer flexible financing, in their own branding, within a week. Operating across 9+ markets in the UK, EU, and US, we help businesses grow. Learn more at www.youlend.com or connect with our team at [email protected].
Job Description
YouLend is a rapidly growing FinTech platform for e-commerce and payment providers, offering flexible financing products. They are expanding operations into several European countries and the United States and seek to hire a Head of Customer Service to manage customer support, complaints, and online reviews. This role involves leading a team and building a strong customer service team with a focus on operational improvements and a customer-centric culture.
Requirements
- Previous experience in leading and scaling Customer Service teams (small business lending preferred).
- Managed against call answer rates and email SLAs.
- Strong communicator with a knack for problem-solving.
- Experience using Hubspot or Aircall.
- Proven track record of delivering against ambitious targets.
- Excellent communication and presentation skills.
Benefits
- Stock Options
- Private Medical insurance
- Employee Assistance Program
- Enhanced Maternity and Paternity Leave
- Modern office space
- Subsidised Lunch
- Gym access
- Football Power League / Squash Club
