Technical Support Analyst
YunoSão Paulo, Brazil
Posted July 9, 2025
Full Time
About the Company
Yuno is building the payment infrastructure that enables all companies to participate in the global market.
Job Description
Join Yuno as a Technical Support Analyst and help shape the future of payment infrastructure. As a member of the Implementation & Technical Account Manager Team, you'll be responsible for implementing real-time monitoring systems, providing Level 1 support to clients, and assisting backend teams with tasks such as scripting and log analysis.
Requirements
- Basic knowledge of monitoring tools
- Basic experience coding (scripting or debugging simple issues)
- Experience providing first-level technical support to customers
- Familiarity with APIs and how to assist users with basic integration or connectivity issues
- Strong customer empathy and service-oriented mindset
- Passionate about technology and eager to learn new tools and systems
- Analytical and problem-solving approach to technical issues
- Fluent in English
Benefits
- Competitive Compensation
- Remote work
- Home Office Bonus
- Work equipment
- Stock options
- Health Plan
- Flexible Days off
- Language, Professional and Personal growth courses
