CRM Manager

We are looking for a CRM Manager to develop and scale multi-channel CRM campaigns that resonate with our urban, "on-demand" audience. You will build automated journeys for onboarding, reactivation, and future loyalty tiers, and work closely with the Product and brand teams to ensure our brand voice stays sleek, premium, and culturally relevant.

Requirements

• 5+ years of experience in CRM or Lifecycle Marketing
• Expertise in CRM tools like Braze, Klaviyo, MoEngage, or Iterable
• Ability to build complex multi-step canvases and write liquid logic
• Comfortable with data visualisation tools (Looker) and basic SQL
• Agile and able to pivot a strategy quickly

Benefits

• Competitive salary
• Equity package
• 25 days of holiday per year
• Private Health Insurance
• Extended sick pay
• Maternity/paternity leave pay
• Cycle to work scheme
• Flexible/hybrid working arrangement