Affordability & Financial Support Specialist

We are looking for an Affordability & Financial Support Specialist to support customers experiencing financial difficulty or vulnerability and help them navigate payment challenges relating to their insurance policies or premium finance arrangements.

Requirements

• Experience in debt management, financial difficulty support, collections, regulated customer service, or similar roles.
• Strong understanding of vulnerability indicators and confidence handling emotionally sensitive conversations.
• Familiarity with the Debt Respite Scheme, Debt Relief Orders, insolvency procedures, and FCA CONC rules.
• Ability to make balanced decisions that consider customer needs, regulatory requirements, and commercial impacts.
• Excellent verbal and written communication skills — clear, warm, and able to simplify complex information.

Benefits

• Market-competitive salary
• Private medical insurance
• Company share options
• Generous holiday allowance
• Wellbeing benefits