The Forbearance Specialist role at Zego involves supporting customers experiencing financial difficulty or vulnerability, navigating payment challenges, and ensuring regulatory compliance.
Requirements
- Experience in debt management, financial difficulty support, collections, regulated customer service, or similar roles.
- Strong understanding of vulnerability indicators and confidence handling emotionally sensitive conversations.
- Familiarity with the Debt Respite Scheme, Debt Relief Orders, insolvency procedures, and FCA CONC rules.
- Ability to make balanced decisions that consider customer needs, regulatory requirements, and commercial impacts.
- Excellent verbal and written communication skills
- Comfortable working with multiple systems and managing detailed case information.
Benefits
- Market-competitive salary
- Private medical insurance
- Company share options
- Generous holiday allowance
- Wellbeing benefits