Digital Sales & Technical Support Specialist
ZEISS GroupToronto, Ontario, Canada
Posted October 20, 2025
Full Time
About the Company
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024). With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
Job Description
ZEISS is seeking a Digital Sales & Technical Support Specialist to drive digital sales growth and market adoption of eyecare technologies by delivering high-impact software demonstrations and advanced technical support. The role involves engaging key stakeholders, refining product rollout strategies, and enhancing user experience through tailored presentations that showcase ROI, clinical value, and seamless workflow integration.
Requirements
- Bachelor’s degree in Engineering, Marketing, Computer Science, Healthcare Technology, or a related field.
- Minimum of 5+ years of experience in digital sales, technical consulting, or enterprise-level technical support, preferably within the healthcare or medical device industry.
- Strong knowledge of medical software, EMR/EHR systems, digital healthcare platforms, and regulatory compliance in medical technology.
- In-depth understanding of networking, IT infrastructure, system integrations, cloud-based solutions, and PACS systems, with the ability to troubleshoot complex connectivity issues.
- Proven ability to analyze customer needs, identify solutions, and implement effective strategies to improve user adoption, efficiency, and customer satisfaction.
- Exceptional communication and interpersonal skills, with the ability to engage senior-level decision-makers and deliver persuasive presentations.
- Ability to work both independently and cross-functionally in a dynamic environment, collaborating with product management, marketing, and technical support teams to drive digital transformation in eyecare.
- Experience managing customer accounts, overseeing digital solution implementations, and ensuring seamless product rollouts with a focus on long-term customer success.
- Willingness to travel regionally as needed to support key accounts, conduct in-depth product demonstrations, and assist with on-site technical implementations.
- Ability to thrive in a high-energy, fast-paced setting where priorities may shift rapidly.
Benefits
- Medical
- Vision
- Dental
- RPP
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days