Customer Experience Specialist

ZEISS is a global company that has been in business for over 179 years. The Customer Experience Specialist role is responsible for managing the buying experience from order receipt to final delivery and installation of goods. The person will support the deployment of Field Service Technicians within Canada and provide backup support for all Customer Care functions.

Requirements

• Bachelor's degree
• 1-3 years of experience in customer service/care, sales administration, or related area
• Export experience a plus
• Proficient in Microsoft Office (Word and Excel required, Visio and PowerPoint are helpful)
• Demonstrated ability to read, write, speak, and understand English
• Ability to add, subtract, multiply, divide, and calculate percentages
• Excellence in written and verbal communication, service orientation, attention to detail
• Above average ability in time management, team work, problem solving, handling stress, self-motivation

Benefits

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Vacation and sick pay