Business Architect

Zendesk is seeking a Lead Business Architect to join their Enterprise Architecture team. The successful candidate will be responsible for applying a structured business architecture approach and methodology to gather key views and help define, re-engineer, and automate processes across the enterprise. They will partner closely with business and operational team members, IT and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement.

Requirements

• 3+ years as a business architect or process architect
• Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
• Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features
• Hands-on experience shaping or deploying GenAI/LLM solutions in enterprise workflows; practical prompt engineering and evaluation.
• Exposure to AI governance, risk, and compliance, security/privacy-by-design, and PII handling.
• Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities

Benefits

• Hybrid work experience with flexibility to work remotely for part of the week
• Equal opportunities for career growth and development
• Competitive salary and benefits package
• Opportunities for professional development and learning