Principal Product Designer - Agentic AI

Zendesk is seeking a Principal Product Designer to drive product innovation and excellence for our Agentic AI team. The role involves shaping the direction of complex design initiatives, influencing product development at the organizational level, and championing human-centered, inclusive design practices.

Requirements

• 8+ years of professional experience in designing consumer or business SaaS applications
• Proven track record of shipping complex products at scale and setting design vision for innovative products
• Strategic mindset and exceptional craft in design work
• Experience prompting LLMs, working with generative AI, AI-powered productivity tools, or an intense desire to learn
• Skilled communication with the ability to influence, align, and build trust with cross-functional stakeholders at all levels

Benefits

• Ownership of the projects you work on and freedom to put your ideas on the table
• Being a part of defining new standards in an emerging space
• Flexible working hours and the ability to work remotely
• Opportunity to learn and grow with a hardworking and passionate team