Senior Product Designer, Contact Center
ZendeskSydney, New South Wales, Australia • Melbourne, Victoria, Australia
Posted December 19, 2025
Full Time
About the Company
Zendesk is a software company that powers exceptional customer service.
Job Description
At Zendesk, we create software that powers exceptional customer service. We're looking for a Senior Product Designer to shape the future of our Contact Center solution.
Requirements
- 5+ years of experience in product design, with a strong portfolio demonstrating UX and UI work for complex, enterprise software.
- Experience designing real-time communication tools, agent workspaces, or operational dashboards.
- Interest in AI products and designing human-AI collaboration experiences.
- Strong systems thinking with the ability to design scalable solutions that balance flexibility with simplicity.
- Excellent collaboration skills, with experience working cross-functionally with Product, Engineering, and Research teams.
- Proficiency in Figma and prototyping tools.
Benefits
- Hybrid work arrangement (in-office part-time, remote part-time)