Technical Architect - Amazon Connect

As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers.

Requirements

• Develop a comprehensive understanding of customers' functional and technical requirements
• Owning the end-to-end technical delivery of specific customer implementation projects
• Lead technical projects involving multiple development and architecture resources
• Provide expert recommendations based on your extensive technical knowledge and experience
• Collaborate closely with members of the Zendesk Professional Services team
• Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents
• Support the development and testing phases of custom solutions
• Assist in the functional design and configuration of Zendesk environments
• Conduct technical training sessions, handovers, and knowledge transfer sessions
• Maintain ongoing communication with Zendesk Engagement Managers
• Manage and contribute to multiple projects concurrently
• Uphold technical expertise across the entire Zendesk product suite
• Support pre-sales activities by gathering technical requirements and providing solutions and estimates to customers
• Maintain technical product expertise across Zendesk for Contact Center
• Articulate complex technical concepts to diverse audiences
• Identify workarounds for product limitations and collaborate with the Product team

Benefits

• Flexible work arrangements
• Hybrid work experience
• Opportunity to work with a global team
• Access to cutting-edge technology and tools
• Professional development and growth opportunities
• Collaborative and inclusive work environment