Technical Architect - Amazon Connect
ZendeskMontreal, Quebec, Canada
Posted December 22, 2025
Full Time
About the Company
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support.
Job Description
As a Technical Architect, your primary responsibility will be to develop customized technical solutions that align with the unique business requirements and objectives of our customers. You will be responsible for developing comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
Requirements
- Develop a comprehensive understanding of customers' functional and technical requirements
- Owning the end-to-end technical delivery of specific customer implementation projects
- Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more
- Lead technical projects involving multiplate development and architecture resources
- Mentor junior colleagues on best practices and new technologies
- Ability to translate customer business objectives into technical solutions
- Provide expert recommendations based on your extensive technical knowledge and experience
- Collaborate closely with members of the Zendesk Professional Services team
- Lead or participate in design and configuration workshops with customers and partners
- Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents
- Support the development and testing phases of custom solutions
- Assist in the functional design and configuration of Zendesk environments
- Conduct technical training sessions, handovers, and knowledge transfer sessions
- Maintain ongoing communication with Zendesk Engagement Managers
- Manage and contribute to multiple projects concurrently
- Uphold technical expertise across the entire Zendesk product suite
- Support pre-sales activities
- Maintain technical product expertise across Zendesk for Contact Center
Benefits
- Competitive pay
- Benefits
- Appealing offices
- Snacks
- Flexible hours
- Remote work
- Dynamic parental leave plans
- Diversity and inclusion initiatives