Product & Customer Support Agent

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business.

Requirements

• Minimum of 3+ years in a customer-facing, English speaking service position requiring frequent customer engagement
• Experience running a Point-of-Sale or reservations system or complex tech support environments
• A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
• Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
• Self-management, proactive and detail oriented. Strong time management and organizational skills.

Benefits

• Attractive compensation
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
• Dynamic and diverse team that values collaboration, creativity, and growth