Platform Support Specialist

ZeroFox is seeking a Customer Support Specialist to deliver excellent customer service to platform customers. The role involves managing the helpdesk, crafting messaging, and automating tasks, building relationships, and contributing to platform operations KPIs. This is a high visibility position within the organization with direct impact on customer success.

Requirements

• Customersuccess /supportexperience typically obtained in 2-4 years
• Solid organizational & prioritization ability
• Excellentclient-facing communications (written & verbal)
• Skilled in communicating system requests/issues/improvements/enhancements
• Strong attention to detail and documentation
• Ownership of work and initiative
• Bachelor's degree in a relevant field

Benefits

• Competitive compensation
• Community-driven culture
• Respectful work environment
• Fun, modern workspace
• Best-in-class benefits
• Employee events
• Training