Platform Support Specialist

ZeroFox is seeking a Customer Support Specialist to deliver excellent customer service to its platform customers, supporting the daily operations of a global team. The role involves guiding messaging, managing the helpdesk, crafting solutions, and building relationships with both internal and external stakeholders. The position is high visibility, impacting customer and partner success.

Requirements

• 2-4 years of customer support experience in enterprises services or SaaS.
• Excellent organizational and prioritization skills.
• Strong client-facing communication abilities.
• Ability to translate system requests and improvements into actionable solutions.
• Bachelor’s degree in related field.

Benefits

• Competitive compensation
• Community-driven culture
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment