IT Support Specialist
ZillowIrvine, California, United States
Posted November 19, 2025
Full Time
About the Company
Zillow is a real estate platform that helps customers navigate buying, selling, financing, and renting with greater ease and confidence.
Job Description
The IT Support Specialist will play a key role in supporting Zillow's internal technology environment, ensuring seamless access to tools and systems for employees. The role involves troubleshooting and resolving technical issues, contributing to process improvements, and shaping the employee experience at Zillow.
Requirements
- 2+ years of IT experience, preferably in a support or service desk environment.
- Strong customer service skills and a collaborative team mindset.
- Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, and service desk operations.
- Experience with enterprise device management tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow).
- Skilled at explaining technical concepts to both technical and non-technical users.
- Excellent verbal and written communication skills, with high attention to detail.
- Ability to adapt and support multiple priorities, including occasional travel to partner offices.
Benefits
- Competitive base salary
- Eligibility for equity awards based on factors such as experience, performance, and location
- Paid time off
- Retirement plan
