Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will be responsible for providing technical support to customers, troubleshooting complex issues, and collaborating with Engineering teams to resolve technical escalations. You will also be responsible for partnering with Product to influence roadmap decisions, supporting Sales and TAM functions, and developing clear standards for debugging and ticket handoffs.

Requirements

• 5–6 years in a technical, customer-facing role
• Proven experience partnering directly with Engineering teams
• Demonstrated success supporting enterprise-scale customers
• Exceptional written and verbal communication skills
• Strong prioritization and time management skills
• Advanced debugging skills with REST APIs and GraphQL

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget