Technical Support Engineer (Tier 2)

The Technical Support Engineer (Tier 2) will act as the core investigation and problem-solving engine for the support team, handling complex technical issues escalated from Tier 1. This involves troubleshooting, root cause analysis, bug replication, and collaboration with other teams to deliver effective solutions. The role requires in-depth troubleshooting skills, analytical abilities, and experience with SaaS products and cloud infrastructure.

Requirements

• 3+ years in a technical support role
• At least one year in a Tier 2, escalation, or application support capacity
• Demonstrated expertise in troubleshooting complex software application issues
• Strong analytical and persistent problem-solving skills
• Experience supporting SaaS products
• Familiarity with concepts like APIs, databases (e.g., MongoDB), and cloud infrastructure (e.g., GCP)

Benefits

• Work remotely
• Vacation
• Holidays
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms