Guest Services Associate
ZMC Hotels, LLCScottsdale, Arizona, United States
Posted October 17, 2025
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This guest services associate position is seeking a friendly and customer-focused individual to ensure guests are treated well and that their stay is enjoyable. The role involves checking in guests, addressing concerns, and maintaining room inventory, often during peak hours. It is a full-time, 8-hour shift position.
Requirements
- Ensure all guests are treated in an efficient and courteous manner.
- Address guest concerns and ensure follow-up.
- Assist in maintaining room inventory.
- Supervise bell staff.
- Utilize basic computer skills.
- Possess basic communication and organizational skills.
Benefits
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Wellness resources