Guest Services Associate 7am-3pm
ZMC Hotels, LLCFort Wayne, Indiana, United States
Posted September 29, 2025
Full Time
About the Company
ZMC Hotels is a seasoned hospitality operator managing 47 properties across 17 states, totaling over 5,000 rooms. The company partners with leading brands such as Hilton, Marriott, Hyatt, and IHG, while also developing and operating private‑label hotels, restaurants, bars, and banquet venues. Leveraging deep industry expertise, ZMC delivers rigorous oversight and innovative performance‑enhancement strategies that consistently elevate guest experience and operational results. Its entrepreneurial culture and commitment to excellence make it a compelling destination for professionals seeking dynamic roles in hotel management, marketing, and development.
Job Description
This Guest Services Associate position at a hospitality company involves providing excellent customer service in a fast-paced environment. The role focuses on ensuring guest satisfaction by checking in guests, addressing concerns, and maintaining room inventory. Staffing, communication, and teamwork are key components of the position.
Requirements
- Ensure efficient and courteous service.
- Address guest concerns and follow up.
- Assist in room inventory management.
- Supervise bell staff for efficient check-ins and departures.
- Basic computer and communication skills.
- Highly organized.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Discounts on hotels
- Bonuses
- Referral bonus
- DailyPay
- Opportunities for growth