Provider Experience Specialist (Detroit)
ZocdocDetroit, Michigan, United States
Posted October 21, 2025
39280 - 53840 USD year
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is a leading digital healthcare marketplace that aims to empower patients by making it easy to find and book in-person or virtual care. The Provider Experience Specialist role involves providing excellent customer service to healthcare providers, selling Zocdoc’s platform, and acting as their voice to ensure a positive user experience. The company values patient empowerment and believes healthcare should be accessible to all.
Requirements
- Excellent communication and interpersonal skills
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting Zocdoc's mission
Benefits
- Flexible work environment
- Competitive PTO
- 401(k) with employer funded match
- Corporate wellness programs
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs
- Great Place to Work Certified