Customer Service Representative

Zone IT Solutions is on the lookout for a dedicated Customer Service Representative to join our team! In this role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction.

Requirements

• Utilise effective verbal communication and customer service skills to engage with candidates and clients.
• Manage a blended call environment (inbound and outbound) to support recruitment activities.
• Listen actively to candidates and understand their career goals and motivations.
• Communicate professionally and regularly with recruiters, leadership, and peers.
• Document all actions taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
• Assist in achieving team targets for candidate engagement, interviews, and placements.
• Maintain a customer-centric approach — be persuasive, persistent, and empathetic while supporting both candidates and clients.
• Demonstrate maturity, honesty, and integrity in all communications.
• Proven experience in a customer service role, preferably in the IT or tech industry.
• Excellent communication and listening skills, both verbal and written.
• Strong interpersonal skills — you enjoy connecting with people.
• The ability to remain calm and empathetic in busy or challenging situations.
• A positive, ethical, and professional attitude with a genuine desire to help others succeed.
• Good organisation and attention to detail — able to maintain accurate records.
• Confidence and persistence in follow-ups and candidate engagement.
• Basic computer literacy and the ability to learn new tools quickly

Benefits

• Flexible, efficient and collaborative solutions to any organization that requires IT experts
• Equal opportunity employer
• Diverse range of backgrounds welcome