Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team and provide exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring customer satisfaction.

Requirements

• Utilise effective verbal communication and customer service skills to engage with candidates and clients.
• Manage a blended call environment (inbound and outbound) to support recruitment activities.
• Listen actively to candidates and understand their career goals and motivations.
• Communicate professionally and regularly with recruiters, leadership, and peers.
• Document all actions taken on each candidate record, ensuring details such as contact information, notes, and follow-ups are up to date.
• Assist in achieving team targets for candidate engagement, interviews, and placements.
• Maintain a customer-centric approach — be persuasive, persistent, and empathetic while supporting both candidates and clients.
• Demonstrate maturity, honesty, and integrity in all communications.

Benefits

• Flexible, efficient, and collaborative solutions
• Agile, agnostic, and flexible solutions
• Equal opportunity employer
• Welcoming applicants from a diverse range of backgrounds