Help Desk Analyst L1
ZonesSpartanburg, South Carolina, United States
Posted March 2, 2026
22000 - 26000 USD
Full Time
About the Company
Zones is a global IT solutions provider with over 35 years of experience, delivering end-to-end technology services across more than 120 countries. The company specializes in digital workplace, cloud and data center, networking, security, and managed, professional, and staffing services, supported by a robust portfolio of certified solutions from partners such as Microsoft, Apple, Cisco, Lenovo, and Adobe. As a Minority Business Enterprise, Zones leverages its extensive supply‑chain capabilities and industry certifications to design and deploy digital infrastructures that transform how businesses operate. Its comprehensive offerings—including IoT, mobility, communication and collaboration, software, and professional services—enable clients to consider IT "done" with confidence.
Job Description
As a Help Desk Support Analyst, you'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment. You'll respond to incoming queries, perform initial troubleshooting, and escalate complex issues to higher-tier IT teams. You'll also assist with onboarding new team members, maintain accurate records of incidents, and support remote and hybrid work environments.
Requirements
- 1-3 years of experience in a help desk or IT support role
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts
- Familiarity with IT ticketing systems and remote support tools
- Strong communication skills, with the ability to explain technical concepts to non-technical users
- A problem-solving mindset and a passion for delivering excellent customer service
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support well-being and work-life balance