Help Desk Analyst L1
ZonesIndianapolis, Indiana, United States
Posted March 2, 2026
22000 - 26000 USD
Full Time
About the Company
Zones is a global IT solutions provider with over 35 years of experience, delivering end-to-end technology services across more than 120 countries. The company specializes in digital workplace, cloud and data center, networking, security, and managed, professional, and staffing services, supported by a robust portfolio of certified solutions from partners such as Microsoft, Apple, Cisco, Lenovo, and Adobe. As a Minority Business Enterprise, Zones leverages its extensive supply‑chain capabilities and industry certifications to design and deploy digital infrastructures that transform how businesses operate. Its comprehensive offerings—including IoT, mobility, communication and collaboration, software, and professional services—enable clients to consider IT "done" with confidence.
Job Description
Help Desk Analyst L1 position at Zones, a global solution provider of end-to-end IT solutions, to provide first-line technical support and troubleshoot issues to ensure a seamless IT environment.
Requirements
- 1-3 years of experience in a help desk or IT support role.
- Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Familiarity with IT ticketing systems and remote support tools.
- Strong communication skills and a problem-solving mindset.
- Ability to work in a fast-paced, team-oriented environment with a global scope.
Benefits
- Comprehensive benefits package
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support work-life balance