Help Desk Analyst L2
ZonesPortland, Oregon, United States
Posted March 2, 2026
25 - 30 USD
Full Time
About the Company
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Job Description
Zones is seeking a Level 2 Help Desk Support Analyst to provide advanced technical support to ensure global teams remain productive and connected. The role involves diagnosing and resolving complex hardware, software, and network issues, as well as providing support for Microsoft 365, Teams, VPNs, and remote access.
Requirements
- 3-5 years of IT Help Desk or Desktop Support experience
- Strong experience with Windows and macOS
- Advanced Microsoft 365 and Active Directory knowledge
- Solid understanding of networking fundamentals
- Experience with ITSM and endpoint management tools
- Excellent communication and problem-solving skills
Benefits
- Medical coverage
- State-mandated sick leave
- Other benefits designed to support well-being and work-life balance