Quality Analyst

The IT Quality Analyst will support IT Service Desk operations by ensuring high-quality support through training, monitoring, audits, and performance improvement. This role focuses on driving process excellence, coaching teams, and maintaining service quality across a global enterprise support environment.

Requirements

• Excellent written and verbal communication skills with strong presentation abilities.
• Proven stakeholder management and communication skills.
• Ability to work with data, analyze it, and draw meaningful inferences.
• Strong organizational, analytical, and prioritization skills.
• Ability to lead from the front with minimal guidance.
• Ability to articulate clearly while reporting and documenting.

Benefits

• Medical Insurance Coverage
• Group Term Life
• Personal Accident Cover
• Flexible leave policy