Sr Application Support Engineer

As a Sr Application Support Engineer at Zuora, you will provide expert technical support to clients, troubleshoot complex software application issues, and work collaboratively with internal employees to solve technical problems. The role requires excellent technical and soft skills, with a strong focus on customer satisfaction and technical expertise.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or equivalent experience
• Minimum of 8 years of software / ERP related experience
• Knowledge of accounting concepts and Revenue Recognition
• Excellent verbal and written communication skills
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials)/Netsuite
• Strong SQL, PL/SQL skills required
• Working business knowledge of US GAAP and revenue accounting
• Problem-solving capabilities as well as excellent customer service skills
• Ability to take ownership and follow through on client issues until resolution
• Ability to effectively communicate and coordinate with peers and senior management as required
• Strong organizational skills, attention to detail, and technical judgment
• Ability to work independently and self-motivated

Benefits

• Competitive compensation
• Corporate bonus program
• Performance rewards and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays
• ‘Wellness’ days
• Company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Charitable donation match
• Free resources and support for your mental wellbeing