Senior Customer Success Manager, Commercial
1PasswordUnited Kingdom
Posted February 13, 2026
Full Time
About the Company
1Password is a leading Identity and Access Management (IAM) solution trusted by over 180,000 businesses to secure passwords and sensitive data. It offers comprehensive control over employee accounts, enabling secure access to any app or service while protecting confidential information such as logins, documents, and credit cards. The platform integrates seamlessly with popular identity providers like Azure AD, Okta, OneLogin, and Slack, allowing automated employee provisioning and effortless deployment. 1Password’s user‑friendly interface and workflow‑friendly design make it a distinctive choice for organizations seeking robust security without sacrificing productivity.
Job Description
1Password is growing rapidly and seeking a Senior Customer Success Manager to help customers get the most value from their investment in security and privacy. The ideal candidate will have 4+ years of experience in SaaS or Tech Customer Success and a proven track record of managing a book of business.
Requirements
- Proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role
- Effective communication skills over email, the phone, or even a video call
- Experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency
- Experience in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization
Benefits
- Health and wellbeing
- Competitive health benefits
- Generous PTO policy
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
