Customer Experience Manager
5G-STARLINKMalacca City, Malacca, Malaysia
Posted March 4, 2026
Full Time
About the Company
5G-STARLINK is a Singapore‑based technology company that specializes in integrating terrestrial 5G networks with satellite broadband services. The firm focuses on delivering high‑speed, low‑latency connectivity solutions for enterprises, remote locations, and IoT deployments, leveraging the global coverage of Starlink’s satellite constellation. Its distinctive value proposition lies in proprietary middleware that seamlessly orchestrates handover between 5G and satellite links, ensuring resilient and scalable network performance across diverse environments. By combining cutting‑edge telecommunications infrastructure with space‑based connectivity, 5G-STARLINK empowers customers to achieve uninterrupted, high‑quality connectivity wherever they operate.
Job Description
Customer Experience Manager will conduct in-depth analysis, create data-driven strategies, and communicate insights to store managers to improve service quality and propel foodpanda Malaysia's growth.
Requirements
- At least 4 to 5 years of experience in E-Commerce, Customer Experience, CRM, or Customer Insights
- Experience working with SQL Databases and/or Tableau
- Advanced user of Excel and PowerPoint for reporting and data visualization
- Strong communication skills
- Able to commit to deliverables based on agreed deadlines
- Comfortable working in multicultural, fast-paced environments
- Excellent organizational skills and attention to details
- Highly analytical and able to make data-driven decisions
- Problem Solver
- Independent and experienced troubleshooter
- Highly proficient in both spoken and written English