Customer Success Manager

Customer Success Manager responsible for building lasting relationships with customers, developing strategic accounts plans, and ensuring customer satisfaction.

Requirements

• Bachelor’s degree in a relevant field or equivalent work experience
• 3+ years of experience in SaaS customer success, account management, or a related field
• Data Analytics expert with strong Excel knowledge and a data analysis mindset
• Technical skills in understanding workflows, scripting, troubleshooting, and learning complex product configurations
• 2+ years of experience utilizing Gainsight daily for account health, planning, and health insights
• Proven ability to develop and execute customer success strategies and plans
• Strong data analysis skills to monitor and interpret customer health and engagement metrics
• Excellent communication and presentation skills
• Demonstrated ability to collaborate with cross-functional teams
• Proactive problem-solving skills and a customer-centric mindset
• Ability to manage multiple customer accounts and prioritize tasks effectively
• Experience with customer success tools, methodologies, and technologies

Benefits

• Flexible time off
• Comprehensive medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account
• Life, accident, and disability coverage
• Business travel insurance
• Employee assistance programs
• Other well-being benefits