Client Services Agent
Acumen Fiscal AgentLenexa, Kansas, United States
Posted August 25, 2025
Full Time
About the Company
Acumen has been a trusted provider of self-directed services for over 30 years, focused on helping individuals live more independent and empowered lives.
Job Description
Acumen is seeking a Bilingual Client Services Agent to provide exceptional support to Spanish-speaking clients. This role involves serving as a liaison between the client and the company, resolving issues, and guiding clients through financial products and services. The ideal candidate will be bilingual with strong communication skills and a passion for helping others.
Requirements
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Previous customer service or client support experience preferred
- Familiarity with financial services or a relevant industry
- Ability to work independently in a remote setting
- Experience with CRM tools is beneficial
- Strong organizational skills
- Proficiency in excel and computer systems
Benefits
- Paid Time Off
- Paid Sick Time
- Employee Recognition Program
- Employee Assistance Program
- Referral Program
- Medical, Dental & Vision coverage
- Voluntary benefits, including Pet Insurance
