Client Success Lead
AffirmLos Angeles, California, United States • San Francisco, California, United States
Posted October 3, 2025
88000 - 140000 USD year
Full Time
About the Company
Affirm is a fintech company focused on improving consumer financial lives through innovative products like installment loans and online payments. As a remote-first organization, Affirm offers a dynamic work environment with comprehensive benefits, emphasizing transparency and honesty in its services. The company operates across various teams including engineering, product, finance, and marketing, dedicated to disrupting the traditional financial industry.
Job Description
Affirm is seeking a Client Success Lead to maintain client relationships, drive revenue growth, and ensure customer satisfaction within a fast-paced financial technology environment. This role involves proactive management, identifying upsell opportunities, addressing client needs, and collaborating with internal teams. The ideal candidate will be a self-motivated and proactive individual.
Requirements
- Deliver a proactive client management strategy
- Identify upsell and cross-sell opportunities
- Provide prompt and effective support to address client needs
- Conduct regular performance reviews and gather client feedback
- Collaborate with internal teams to resolve client issues
- Stay abreast of industry trends
- Collaborate cross-functionally
Benefits
- Health care coverage
- Flexible Spending Wallets
- Time off
- ESPP
- Competitive vacation and holiday schedules
