Service Desk Analyst
AgilisysEngland, United Kingdom
Posted October 30, 2025
Contract / Temporary
About the Company
Agilisys is a trusted leader in delivering data-driven solutions and Generative AI products to healthcare, local government, and public sector organizations. With 25 years of experience and a team of over 1,000 skilled professionals, we leverage advanced analytics, automation, and cloud IT services to empower citizens and enrich their lives. As part of Blenheim Chalcot, our focus is on digital transformation, enabling clients to drive efficiency, cost savings, and improved services with partnership, innovation, passion, and integrity.
Job Description
Agilisys is seeking a Service Desk Analyst to drive digital transformation and innovation in the public services sector. The role involves recording incidents, resolving issues, and providing excellent customer service to users. This position offers the opportunity to make a tangible impact on the delivery of public services and requires a passion for technology and helping clients.
Requirements
- Experience working within a customer service environment, preferably in IT
- Excellent problem-solving aptitude and skills
- Analytical attitude
- Knowledge of Microsoft Windows computer operating systems
- Knowledge of hardware and systems software installation and support
- Knowledge of PC hardware components and peripherals
- Knowledge of business applications (e.g., Microsoft Office suites, web browsers, Exchange email clients)
Benefits
- Enhanced Pension Scheme
- Health Insurance
- Life Assurance
- Access to exclusive discounts and offers
- Annual leave
