Service Desk Analyst I
InvoiceCloud, Inc.Boston, Massachusetts, United States
Posted October 2, 2025
65000 - 75000 USD year
Full Time
About the Company
InvoiceCloud is a leading provider of digital payment, customer engagement, and outbound disbursement solutions, serving over 3,250 customers in utility, government, and insurance sectors. Our SaaS platform enhances the customer experience through continuous improvements, resulting in higher adoption rates of digital payments, autopay, and paperless processes. By switching to InvoiceCloud, clients can boost customer satisfaction, reduce costs, accelerate payments, and minimize staff workloads.
Job Description
InvoiceCloud is a fast-growing fintech company seeking a Service Desk Analyst I to provide world-class IT support to its growing customer base. This role involves triage, ticketing, and resolving technical issues related to hardware, software, and productivity tools for both US and Indian employees. The Analyst will work independently and collaboratively with global IT teams.
Requirements
- Minimum of High School Diploma, GED, or equivalent
- 1–3 years of experience in a technical support, help desk, or customer service-oriented IT role
- Excellent written and verbal customer service skills
- Familiarity with SaaS identity and productivity tools such as Okta, Microsoft 365, and Slack
- Basic understanding of endpoint management tools (Intune, Jamf)
- Flexibility to occasionally assist with after-hours changes
Benefits
- Equal Opportunity Employer
- Equal Employment Opportunity
- Benefits (details may vary depending on company policy)
