Technical Support Lead
AirOpsNew York, New York, United States • San Francisco, California, United States • Montevideo, Montevideo, Uruguay
Posted February 16, 2026
Full Time
About the Company
AirOps is a fast-growing startup that equips marketers to navigate the new discovery landscape and create accurate, on-brand content that earns citations from AI and trust from humans.
Job Description
We're seeking a Technical Support Lead to own how we support customers post-activation and build a world-class support organization. As a player-coach, you'll roll up your sleeves to solve complex technical challenges while building and leading a high-performing technical support team.
Requirements
- 4-6+ years in technical support, solutions engineering, technical account management, or customer success roles at high-growth B2B SaaS companies
- 2+ years of people management experience building and leading technical teams
- Hands-on technical expertise with LLMs, AI techniques, prompt engineering, and API integrations
- Experience with workflow automation tools (Zapier, Make, n8n) and troubleshooting complex multi-system integrations
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
