Technical Support Lead
SonioBoston, Massachusetts, United States • New York, New York, United States
Posted January 26, 2026
80000 - 100000 USD
Full Time
About the Company
Sonio is a mission-driven company that uses artificial intelligence to improve prenatal screening and diagnosis.
Job Description
Sonio is seeking a Technical Support Lead to build and scale its support function from the ground up. The ideal candidate will have experience in Tech Support, Ops, or CS, and be able to lead, coach, and manage a team.
Requirements
- 3-5 years in Tech Support, Ops, or CS (ideally SaaS or MedTech)
- Experience in hypergrowth environments and ability to build from scratch
- Proven ability to lead, coach, and manage a team
- Proficient with ticketing tools (HubSpot, Zendesk, etc.)
Benefits
- Health Insurance (Medical plan, vision, dental) - up to 30,000$ per year + FSA & HSA
- 401(k) - up 4% of your salary matched
- Life Insurance - covering 2 times your salary, up to $200k
- Attractive Parental Policy for primary and secondary caregivers
- 20 PTO + 1 week offered between Christmas and New Year
- Flexible hours & remote policies
- Commuter Benefits
- One offsite per year in France & regular team building with US team
- Ongoing trainings and continuous opportunities for professional growth and development
