Implementation Manager

AlertMedia is looking for a customer-focused Implementation Manager who will take immediate ownership of our customer relationships with a focus on providing the highest level of strategic partnership as they begin their customer journey.

Requirements

• 3+ years’ experience in a strategic customer-facing role as Implementation Manager/Customer Success Manager/Account Manager
• 2+ years’ experience in implementation or project management in a SaaS environment
• Desire to work with demanding, multi-national customers
• Experience using Excel is required. Salesforce, Gainsight, monday.com experience preferred
• Excellent project management skills with proven ability to prioritize competing tasks
• Outstanding verbal and written communication skills
• Strong analytical, negotiation, and creative problem-solving skills
• Self-motivated and action-oriented, yet willing to work within a team environment
• Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, Engineering)

Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 9 years in a row and numerous other awards
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
• Ongoing career development opportunities with our Learning and Development team