Senior Client Success Manager, Enterprise

Alloy is seeking a Senior Client Success Manager, Enterprise to join their Client Success team and assist with their rapidly growing and diverse customer base of banks, credit unions, and fintech companies across the world. The successful candidate will own and deepen client relationships with high-priority accounts, ensure client success from Day 1, and advise on fraud and risk management as an expert.

Requirements

• Strong interpersonal, organizational, time-management and prioritization skills
• 4+ years experience in Enterprise SaaS Account Management, Sales or Client Success
• Experience in the fintech or banking sector preferred, or another highly regulated industry
• Previous working knowledge in KYC/CIP, AML, fraud prevention and other compliance programs strongly preferred
• Previous working knowledge in RESTful API strongly preferred
• Self-motivated, analytical, and ambitious with an entrepreneurial spirit and are endlessly curious about our product and industry
• Ability to multitask and work in a dynamic, fast-growing environment
• Analytical acumen and the ability to tell stories from data that tie to a clients goals
• A passion for improving digital financial services and the identity landscape
• Desire to work with a quickly expanding and growing team

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health