Amartha is seeking a Head of Collection Strategy to lead the end-to-end strategy and execution of collections and recovery across their group lending and digital financing products.
Requirements
- Develop and implement a comprehensive collections and recovery strategy aligned with company objectives
- Design and execute segmentation-based collection treatments based on collectability, demographic area, customer behavior, and product types
- Drive digital transformation and automation in collections and recovery processes
- Set targets and KPIs for the collections team in alignment with company objectives
- Oversee all collections operations—early-stage, mid-stage, and late-stage
- Manage and evaluate tele-collection and third-party collection agencies
- Ensure timely and accurate execution of collection activities in line with SOPs and compliance standards
- Collaborate with risk and analytics teams to build robust credit and collections scorecards
- Monitor portfolio performance metrics including delinquency rates, roll rates, cure rates, and recovery yield
- Use data insights to continuously refine and optimize collection strategies
- Generate regular reporting dashboards and present performance to executive leadership
- Drive productivity, motivation, and training & mentoring programs to enhance collection effectiveness
- Partner with other departments to ensure a holistic approach to debt management and improve collection process & recovery
Benefits
- Full-time employment
- Opportunity to work in a dynamic and growing fintech company
