Merchant Training and Oversight Specialist
American First FinanceTexas, United States
Posted August 18, 2025
Full Time
About the Company
American First Finance (AFF) specializes in providing personalized financing solutions to businesses across various industries, including furniture, appliances, electronics, and healthcare. With a proprietary underwriting system, AFF offers flexible payment options that help businesses approve more customers, increase sales, and support growth. Distinctive in its approach to serving the unbanked and credit-challenged segments, AFF's comprehensive suite of services includes consumer credit, merchant financing, and alternative lending options.
Job Description
The Merchant Training & Oversight (MTO) Specialist is responsible for delivering comprehensive training and oversight to merchants on American First Finance’s No Credit Needed payment solutions. This role focuses on ensuring merchants are equipped with the knowledge and tools to effectively utilize AFF’s programs, serving as a subject matter expert on payment solutions. The position requires delivering high-quality training and resolving merchant disputes.
Requirements
- High School Diploma or equivalent
- College Degree preferred
- Minimum of 2 years of training, customer service, or call center experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- CRM platforms
- Excellent time management, organization, and attention to detail
Benefits
- Competitive Compensation
- Growth Opportunities
- Comprehensive Benefits Package
- Collaborative Work Environment
- Ongoing Professional Development
