Merchant Training and Oversight Specialist
American First FinanceTexas, United States
Posted August 18, 2025
Full Time
About the Company
FirstCash is a leading international pawn store operator with over 2,800 locations across the U.S. and Latin America. The company serves cash and credit-constrained consumers by buying and selling various goods and offering small loans secured by personal property. With approximately 18,000 employees, FirstCash is listed in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®, highlighting its significant market presence and financial stability.
Job Description
The Merchant Training & Oversight (MTO) Specialist will deliver comprehensive training and oversight to merchants on American First Finance's No Credit Needed payment solutions. This role focuses on ensuring merchants are successful by providing knowledge, best practices, and compliance support, and conducting remote training and monitoring merchant advertising. The ideal candidate is highly organized and thrives in a fast-paced environment.
Requirements
- Conduct remote training sessions via phone and webinars.
- Serve as a subject matter expert on AFF’s No Credit Needed payment solutions.
- Educate merchants on best practices and compliance requirements.
- Investigate and resolve merchant-related complaints.
- Maintain detailed records of training sessions and merchant interactions.
- Prioritize and manage assigned cases.
Benefits
- Competitive Compensation
- Growth Opportunities
- Comprehensive Benefits Package (Medical, Dental, Vision, 401(k) Matching, PTO)
- Collaborative Work Environment
- Ongoing Professional Development & Training
