Junior Customer Service Representative

As a Junior Customer Service Representative, you will provide support to customers and internal teams by assisting with order processing, data entry, and resolving basic inquiries.

Requirements

• Respond to customer inquiries via email and phone in a professional manner.
• Assist with creating quotes and reviewing purchase orders under supervision.
• Perform accurate data entry for orders and maintain customer records.
• Support the management of customer portals and update information as needed.
• Help resolve routine customer issues related to production orders.
• Maintain organized files for quotations, orders, and related documents.
• Collaborate with internal teams (Engineering, Quality, Operations, Finance) to ensure smooth order processing.
• Provide administrative support for internal and external customers.
• Ensure compliance with company policies and export regulations.