Assisted Digital Consultant
ANZ Banking Group LimitedQuezon City, Philippines
Posted October 24, 2025
Full Time
About the Company
ANZ Bank is a leading financial institution with over 180 years of heritage, dedicated to fostering economic growth and inclusivity. The bank offers a comprehensive range of services including retail banking, private banking, commercial banking, wealth management, and institutional banking. With a global presence spanning Australia, New Zealand, and the Pacific, ANZ employs over 50,000 people and is committed to creating a sustainable economy where everyone can thrive.
Job Description
ANZ is seeking an Assisted Digital Consultant to support their Australian customers with Retail, Cards, and Digital Banking solutions. This role focuses on providing efficient and effective customer service through in-app messaging, resolving queries, and escalating to specialists when necessary. The role requires flexibility in hours, rostered in the morning, and involves becoming brand ambassadors.
Requirements
- Excellent English communication skills (both verbal and written)
- Solid contact centre experience
- Understanding of contact centre KPIs
- Flexibility to support voice customer contacts
Benefits
- Access to health and wellbeing services
- Flexible working options
