Technical Product Customer Support (SaaS Platform)

We are seeking a technically skilled and customer-focused Chat Support Specialist to assist users with financial platform inquiries. This role involves responding to customer questions via Intercom, resolving issues with internal tools, and delivering a fast, clear, and empathetic support experience. The ideal candidate will be comfortable with fintech products and problem-solving.

Requirements

• 2–3 years experience in customer support for a fintech, SaaS, or developer tool
• Strong written English and ability to explain complex workflows
• Comfortable using support platforms like Intercom, Zendesk, or similar
• Tech-savvy and able to quickly pick up internal tools
• Reliable, organized, and capable of managing multiple chats without dropping the ball
• Ability to document support activity and resolution steps

Benefits

• Paid in USD
• Up to 14 days of Paid Time Off annually
• 100% remote