Customer Success Manager

Customer Success Manager role involves serving as a strategic advisor to empower leading companies in transforming their businesses through process applications built on Appian's software platform. The role requires a deep understanding of customer needs, business and technical aptitude, and expertise in Appian capabilities to enable customers to achieve their unique objectives.

Requirements

• Bachelor's degree, ideally in a technical field
• Superb consulting skills and proven results working as a trusted advisor to drive business value for customers
• Superb communicator (written and spoken) to executive level business and technical audiences
• Excellent organization and project management skills, with significant attention to detail
• Successful track record of persuading partners to forgo the easy approach in favor of the difficult, more valuable path
• Experience with technology implementation, consulting, success management, and/or advisory services, ideally for 5+ years
• Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in Saas/PaaS model (examples include workflow, intelligent automation, low-code development, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR, etc.)
• Solid understanding of integrating web services, data integration architecture, data systems, and/or enterprise architecture, with the ability to quickly learn and explain how technology drives business value
• Experience with agile software development practices

Benefits

• Training and Development: Department-specific training, continuous learning, dedicated mentorship, and the First-Friend program
• Growth Opportunities: Leadership program, comprehensive library of specialized department training, skills-based training, and tuition reimbursement
• Community: Employee-led affinity groups, social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company