Assistente de Suporte ao Cliente
Arco EducaçãoRemoto
Posted December 15, 2025
Full Time
About the Company
Arco is a company that believes in the importance of diversity and inclusion, and values equal rights and singularities.
Job Description
We are looking for a Customer Support Assistant to join our team. The successful candidate will be responsible for providing technical and process support, identifying and correcting errors, and collaborating for continuous improvement of operations and processes.
Requirements
- Previous experience with support, service or operational activities, preferably in environments with digital solutions
- Knowledge and ability to use CRM and ticket management tools (e.g., Salesforce, Zendesk, etc.)
- Good communication (oral and written) and ability to maintain a good relationship and collaborate with the team
- Organization to conduct processes and routines, being self-managed when deadlines and milestones are clear and well-established
Benefits
- Food allowance and/or meal
- Health and dental plan
- Transportation allowance
- Extended maternity and paternity leave
- Childcare allowance
- Health care: partnership with Wellhub and Zenklub
- Incentive to education
- Discount on airline tickets
- Partnership with health plan for pets
- Access to Arco educational materials for children of employees
- Partnerships for MBA and Post-Graduation
